FREQUENTLY ASKED QUESTIONS
- What forms of payment do you accept?
We accept American Express, Discover, MasterCard, PayPal, VISA.
- Is it safe to use my credit card on Furnifity’s website?
Furnifity’s checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. This compliance covers all six PCI standard categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining an information security policy.
- When will I be charged?
You will be charged as soon as your order is processed, which can take up to one hour.
- Can I change my order?
We cannot make changes to your order after it has been placed. If you accidentally place an order and would like to cancel, email us at email@example.com.
- Can I change my shipping address?
We cannot make changes to your order after it has been placed. Please contact us at firstname.lastname@example.org for further support.
- How do I know you have received my order?
You’ll receive a confirmation email from email@example.com immediately after placing your order.
- When will my order ship?
If you place your order before 1:00 PM ET Monday - Friday, it will ship the same day. All orders placed on weekends will ship the following business day.
- What shipping methods do you offer?
Standard: 3-5 business days (free)*.Express: 2-3 business days for orders placed.Next Day: 1 business day for orders placed.*Standard shipping to Hawaii, Alaska or Puerto Rico may take an additional two weeks.
- Where do Furnifity orders ship from?
All orders are shipped from our warehouse in San Bernardino, California.
- Can I track my order?
Yes. You will receive a shipment information email, which includes a tracking number. Please allow 24 hours before tracking your order
- Do you ship internationally?
No. But please expect us to ship internationally in the future.
- Will I be charged taxes and duties?
Yes. All applicable taxes and duties will automatically apply to your order at checkout. Sales tax will be applied in cities where we have a storefront..
- What is your return policy?
Furnifity accepts returns and exchanges unused products within 30 days of purchase.
- How can I make an exchange?
If you would like to exchange the product, email us at firstname.lastname@example.org.
- Do you offer gift-boxing?
At this time, we do not offer gift-boxing or wrapping.